Terms of Service & Project Workflow

Effective Date: September 20, 2026

1. How We Work: The 5-Stage Project Flow

Every software development, branding, or growth project with BirdMint follows an open, predictable lifecycle. Here is exactly what working together looks like:

2. Scope of Work (SOW) & Estimates

Before writing a single line of production code, we issue a clear Scope of Work (SOW) or proposal outlining:

• Core project objectives and feature list
• Specific technical stacks, third-party APIs, and deployment targets
• Milestone breakdown and delivery schedule
• Agreed commercial pricing and payment schedule

Any estimate we provide is based on the requirements discussed. If your project requirements change during development, we discuss the impact openly and agree on adjustments before proceeding.

3. Intellectual Property (IP) & 100% Code Ownership

We believe clients should own what they pay for:

• Custom Code & Design: Upon 100% payment of agreed project invoices, full ownership, copyright, and intellectual property rights for custom code, database schemas, graphics, and content created specifically for your project transfer directly to you.
• Open-Source Frameworks: Standard open-source libraries (such as Astro, React, Node.js, Tailwind CSS) used in your stack remain governed by their respective permissive licenses (e.g., MIT, Apache 2.0).
• Portfolio Showcase: Unless you request a Non-Disclosure Agreement (NDA) or white-label engagement in writing, BirdMint reserves the right to mention the project in our portfolio and case studies.

4. Client Collaboration & Responsibilities

Great digital products are built in partnership. To ensure project timelines stay on schedule, we ask clients to:

• Provide timely feedback (typically within 3 to 5 business days of milestone submissions).
• Share required content, brand assets, domain access, or third-party API credentials promptly.
• Designate a primary contact person with decision-making authority for milestone sign-offs.

5. Revisions, Feedback & Scope Changes

We want you to love the final result:

• Included Revisions: Every milestone includes review and revision cycles to refine UI components, user flows, and code implementations to meet agreed specifications.
• Scope Expansion (Change Requests): If you want new features, additional third-party integrations, or fundamental architectural changes outside the original SOW, we will provide a clear written quote and timeline estimate before starting that extra work.

6. Payments, Invoicing & Milestones

To keep both parties protected, projects are typically divided into milestone payments (e.g., initial kickoff deposit, mid-project staging deliverable, and final deployment milestone):

• Invoices are payable within 7 calendar days of receipt unless otherwise agreed in writing.
• We accept bank wire transfers (NEFT/RTGS/IMPS/SWIFT), UPI, and major credit/debit cards.
• Milestone payments signify your review and acceptance of the work completed during that phase.

7. Post-Launch Warranty & Ongoing Support

Launching your project is just the beginning:

• Bug-Fix Warranty: We provide an included 14 to 30 day warranty window post-launch to fix any bugs or anomalies in the delivered scope at zero additional cost.
• Ongoing Retainers: After the warranty window, we offer optional monthly retainer packages for continuous DevOps, feature updates, SEO monitoring, and server maintenance.

8. Warranties & Limitation of Liability

We engineer our software according to modern, reliable web standards and security best practices. However:

• We cannot be held liable for outages or breaking changes caused by third-party services (e.g., payment gateways, external APIs, hosting providers, or domain registrars) outside our direct control.
• In no event shall BirdMint's total financial liability exceed the total amount paid by the client under the specific project contract in question.

9. Direct Communication & Dispute Resolution

We take pride in building lasting relationships. If any disagreement or issue arises during a project, we commit to resolving it with you openly, fairly, and pragmatically:

Before taking any formal legal action, both parties agree to discuss the matter directly with our founder, Mr. Pankaj Pandey, via phone, video call, or email to reach an amicable solution.