Refund & Cancellation Policy

Effective Date: September 20, 2026

1. Why Milestone-Based Billing Protects You

Unlike traditional agencies that demand 100% upfront fees, BirdMint structures custom software, web development, and digital marketing projects around verifiable milestones.

• You see real staging demonstrations, source code progress, and working features before approving milestone payments.
• You maintain full visibility and financial control throughout the engagement.

2. Kickoff Deposit & Pre-Commencement Cancellation

When initiating a custom project, an initial kickoff deposit is typically required to reserve team capacity and schedule architecture planning:

• Cancellation before kickoff: If you decide to cancel the engagement in writing before any discovery, design, or engineering work has commenced, we will issue a 100% full refund of your deposit.
• Cancellation during discovery: If cancellation occurs after discovery calls and architectural specifications have been delivered, the deposit will only be prorated for the actual consulting hours delivered, and any remaining balance will be returned to you.

3. Mid-Project Cancellation & Prorated Billing

We understand that startup priorities and business realities can shift. If you need to stop a project midway:

• You can pause or cancel the engagement at any time by providing written notice via email to hello@birdmint.in.
• You will only be responsible for payments relating to milestones that were already completed and accepted.
• Any prepaid advance payments allocated to future, uncommenced milestones will be refunded in full.
• All completed source code, design assets, and documentation produced up to the date of cancellation will be immediately handed over to you upon account settlement.

4. Quality Guarantee & Revision Policy

We are committed to delivering work that strictly aligns with the agreed Scope of Work (SOW):

• Included Revisions: If a delivered milestone does not meet the functional specifications detailed in your project SOW, we will revise, patch, and refine the deliverable at no extra cost until it satisfies the agreed requirements.
• We never expect a client to approve or pay for incomplete or non-functional milestone deliverables.

5. Monthly Retainers & Maintenance Services

For ongoing services such as DevOps infrastructure management, monthly SEO retainers, or cloud support contracts:

• Retainers are billed on a recurring monthly basis.
• You can cancel your recurring monthly retainer at any time with a 14-day written notice before the start of your next billing cycle.
• There are no long-term lock-ins or cancellation penalties for standard monthly plans.

6. How Refunds Are Processed

When a refund is approved:

• Processing Timeline: Refunds are initiated within 2 business days of approval and typically reflect in your account within 5 to 7 business days, depending on your banking institution or payment gateway.
• Method: Refunds are issued back to the original method of payment (direct bank wire, UPI, or card payment).
• Confirmation: We send an official credit note and bank transaction reference number for your accounting records.

7. Direct Support & Dispute Resolution

If you have any billing questions, need an invoice adjustment, or wish to request a refund, please contact us directly:

Email founder Mr. Pankaj Pandey directly at hello@birdmint.in or message us on WhatsApp. We believe in resolving every question with integrity, speed, and fairness.